Translating Knowledge Into Innovation Dynamics. IFKAD 2024

The Covid-19 emergency forced the implementation of new ways of providing healthcare services, enhancing the combination of digital and telemedicine tools with traditional face-to-face services. To do this, it is necessary to have a Knowledge Management System (KMS), recognized and applied to define the actions useful to align people, data, processes and technologies to drive organizational performance. Telemedicine allows the delivery of medical care using information and communication technologies (ICT). Patients can receive care remotely, without face-to-face contact. To understand the impact of the Covid-19 and the implementation of telemedicine tools, an observation on a case study was carried out. Data were collected on a case study considered emblematic, due to its organizational characteristics. The data was collected on a project carried out by a teaching hospital which proposes a remote tracking and monitoring model for patients with multichronic pathologies. The objective of the project is to help patients receive quality healthcare at "home", even in critical situations such as those experienced in the SarsCov2 pandemic.