The Current and Future Role of Carsharing in Palermo: Analysis of Collected Data and Results of a Customer Satisfaction Survey

In recent years many cities, both in Italy and abroad, have adopted Sustainable Urban Mobility Plans, in which one of the key action is the developing of the sharing mobility. The aim of the paper is to define the role that carsharing plays in Palermo today and it will play in the future, thanks to the adoption of new strategies, such as the introduction of the free-floating system, and transport demand orientation policies, such as the increase in the parking fees for private cars or the expansion of the ZTL. The average user profile of carsharing in Palermo has been identified through a customer satisfaction survey and the potential demand of carsharing in Palermo has been studied using GIS-based methods. This analysis highlighted potential and critical aspects of the current carsharing system in the metropolitan area of Palermo.