Artificial intelligence automation, augmentation, and human-centricity for firm resilience

Purpose of the paper. This paper aims to investigate how AI and human intelligence shape the development of firm resilience. Methodology. We develop a conceptual framework that integrates the automation and augmentation approaches to AI with established resilience micro-capabilities: redundancy, robustness, agility, flexibility, adaptability, and resourcefulness. Adopting a dialectical approach, we analyze the interrelation between AI and human intelligence in the development of these micro-capabilities. Results. We identify three interrelated spaces (i.e., automation, augmentation, and human-centricity) for the development of firm resilience micro-capabilities. Automation primarily supports redundancy and robustness; augmentation enables agility, flexibility, and adaptability; and resourcefulness is grounded in human-centricity. The framework also elucidates how these spaces contribute to both absorptive and adaptive resilience.