This study assessed the role of usability in trust of e-banking services. A questionnaire was administered to 185 Italian undergraduate working students who volunteered for the experiment (M age=30.5 yr., SD=3.1). Participants were differentiated on computer ability (Expert, n= 104; Nonexpert, n=81) and e-banking use (User, n=93; Nonusers, n=92). Analysis showed that the website usability of e-banking services did not play a very important role for the User group. Instead, institutionbased trust, e.g., the trust in the security policy of the Web merchant, customers, and the overall trust of the bank were the crucial factors in the adoption of e-banking.
|Data di pubblicazione:||2007|
|Titolo:||Usability and Trust in e-banking|
|Autori:||PRAVETTONI G; LEOTTA SN; LUCCHIARI C; MISURACA R|
|Tipologia:||Articolo su rivista|
|Citazione:||PRAVETTONI G, LEOTTA SN, LUCCHIARI C, & MISURACA R (2007). Usability and Trust in e-banking. PSYCHOLOGICAL REPORTS, 101, 1118-1124.|
|Appare nelle tipologie:||01 - Articolo su rivista|