The Implementation of E-Learning in an Italian University as a Consequence of the Emergency Challenges

This research aims to analyze the implementation process of new knowledge management tools (KMT) in an Italian university as a result of the emergency challenges (COVID-19). The processes of academic knowledge transfer (AKT) and knowledge management tools (KMT) are undergoing rapid changes due to technological innovation and new user requirements. Universities are obliged to offer educational and training courses through distance learning technologies and e-learning platforms. The research adopts a research-action approach to analyze the case study. The results of this research show that the extensive use of KMT and e-learning requires new approaches for the creation of educational content on the part of professors; on the other hand, the implementation of these new technologies requires the redesign of the knowledge transfer processes to meet the requirements of web connection and the quality of teaching materials which are shared with many students at the same time.