This chapter discusses the Intellectual Capital (IC) and its management within the services-oriented firms. It argues that IC and its management are as important as in a product-oriented firm. The authors aim to analyze the intellectual capital in the service-oriented firms, focusing on various components, such as human, structural, and relational capital (IC stock), and how to manage it (IC activities). Specifically, the authors examine IC stock and IC activities in a special type of Italian services firms: the Local Public Utility (LPU). These firms are peculiar since were affected by the privatization process and this has made a great need for rethinking the role of intellectual capital within their structure and how to handle it.
Ordóñez de Pablos P. Tennyson R. Zhao J., BRONZETTI, G., MAZZOTTA, R. (2013). Intellectual capital in services oriented firm: the case of Italian public utilities. In Patricia Ordóñez de Pablos (Universidad de Oviedo Spain) Robert Tennyson (University of Minnesota USA) and Jingyuan Zhao (Harbin Institute of Technologies China) (a cura di), Intellectual Capital Strategy Management for Knowledge-Based Organizations (pp. 22-38). USA : IGI Global [10.4018/978-1-4666-3655-2.ch003].
Intellectual capital in services oriented firm: the case of Italian public utilities
BRONZETTI, Giovanni;
2013-01-01
Abstract
This chapter discusses the Intellectual Capital (IC) and its management within the services-oriented firms. It argues that IC and its management are as important as in a product-oriented firm. The authors aim to analyze the intellectual capital in the service-oriented firms, focusing on various components, such as human, structural, and relational capital (IC stock), and how to manage it (IC activities). Specifically, the authors examine IC stock and IC activities in a special type of Italian services firms: the Local Public Utility (LPU). These firms are peculiar since were affected by the privatization process and this has made a great need for rethinking the role of intellectual capital within their structure and how to handle it.
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