This paper presents investigates the determinants for best practices’ adoption in business process redesign. Specifically, we evaluate the role of the best practices in business process redesign by exploring their adoption dependences from the process typology and the goals of the redesign project. In order to answer to our research questions, we conducted an experimental study over 18 business process redesign projects carried out by 18 teams of students. The experimental study shows that there exists a business practice strategic orientation in redesigning a process, i.e. evident correlations exist among the adoption of specific practices with the adoption of other specific practices, but there exist also a certain correlation among the group of adopted practices and the strategic goal of the redesign project. This means that business analysts use specific sets of practices when redesigning the process according to specific process performance improvement goals.
Riccobono, F., Plumeri, R., & Bruccoleri, M. (2012). Best practice strategies in business process redesign: an experimental study. In Proceedings of the 17th International Seminar on Production Economics (pp.1-10).
Autori: | Riccobono, F.; Plumeri, R.; Bruccoleri, M. |
Titolo: | Best practice strategies in business process redesign: an experimental study |
Settore Scientifico Disciplinare: | Settore ING-IND/35 - Ingegneria Economico-Gestionale |
Nome del convegno: | 17th International Working Seminar on Production Economics |
Luogo del convegno: | Innsbruck (Austria) |
Anno del convegno: | February 20-24, 2012 |
Data di pubblicazione: | 2012 |
Numero di pagine: | 10 |
Citazione: | Riccobono, F., Plumeri, R., & Bruccoleri, M. (2012). Best practice strategies in business process redesign: an experimental study. In Proceedings of the 17th International Seminar on Production Economics (pp.1-10). |
Tipologia: | 0 - Proceedings (TIPOLOGIA NON ATTIVA) |
Appare nelle tipologie: | 0 - Proceedings (TIPOLOGIA NON ATTIVA) |