Empowerment is a process through which people acquire the necessary knowledge and self-awareness to understand their conditions and treatment options, make informed choices and self-manage their health conditions in daily life, in collaboration with medical professionals. Conversational Agents in healthcare could play an important role in the process of empowering a person but, so far, they have been seldom been used for this purpose. This paper presents the basic principles and preliminary implementation of a conversational health agent for patient empowerment. It dialogues with the user in a “natural” way, collects health data from heterogeneous sources and provides the user with specific and relevant information. This allows a person/patient to create his/her own opinion on health matters in the most complete and objective way, and, therefore, it facilitates the empowerment process.

Alfano M., Kellett J., Lenzitti B., Helfert M. (2021). Proposed use of a conversational agent for patient empowerment. In HEALTHINF 2021 - 14th International Conference on Health Informatics; Part of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2021 (pp. 817-824). SciTePress [10.5220/0010414408170824].

Proposed use of a conversational agent for patient empowerment

Lenzitti B.;
2021-01-01

Abstract

Empowerment is a process through which people acquire the necessary knowledge and self-awareness to understand their conditions and treatment options, make informed choices and self-manage their health conditions in daily life, in collaboration with medical professionals. Conversational Agents in healthcare could play an important role in the process of empowering a person but, so far, they have been seldom been used for this purpose. This paper presents the basic principles and preliminary implementation of a conversational health agent for patient empowerment. It dialogues with the user in a “natural” way, collects health data from heterogeneous sources and provides the user with specific and relevant information. This allows a person/patient to create his/her own opinion on health matters in the most complete and objective way, and, therefore, it facilitates the empowerment process.
2021
Settore INF/01 - Informatica
978-989758490-9
Alfano M., Kellett J., Lenzitti B., Helfert M. (2021). Proposed use of a conversational agent for patient empowerment. In HEALTHINF 2021 - 14th International Conference on Health Informatics; Part of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies, BIOSTEC 2021 (pp. 817-824). SciTePress [10.5220/0010414408170824].
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10447/508008
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